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Frequently asked questions

What's included in the price?

Services included:

  • 1 online coaching session before the activation.

  • 1 preparation pack before the activation.

  • Transport from and to the airport.

  • Accommodation with all meals included.

  • Access to all activities and workshops.

  • Work materials and group and individual activities.

  • Personalised follow-up during and after the activation.

  • 1 online coaching session 15 days after the activation.

  • Access to an exclusive community of leaders for ongoing support.

 

Services not included:

  • Flights.

  • Additional post-activation follow-up sessions.

2

Who can join LeaderUp?

This activation is designed for executives, leaders and professionals who seek deep change and want to reconnect with their purpose. No previous experience in meditation, yoga or Aikido is required.

3

Can I cancel my booking?

We understand that unforeseen events can arise, so we have designed a policy that offers flexibility to our participants while maintaining the sustainability of the activation:

Cancellations more than 60 days in advance:

  • 70% refund of the amount paid (excluding the 30% non-refundable deposit).

  • Alternatively, you can choose to apply 100% of the amount paid as a credit towards a future activation within the next 12 months.

 

Cancellations between 30 and 59 days prior to the activation:

  • 50% refund of the total amount paid.

  • Possibility to apply 100% as a credit towards a future activation within the next 12 months.

 

Cancellations less than 30 days prior to the activation:

  • No refunds will be granted.

  • However, you can apply 50% of the total amount paid as credit towards a future activation within 12 months.

 

The deposit will not be refunded in any case if the cancellation is made by the participants. If cancellation is due to force majeure or not reaching the minimum number of participants, the refund will be 100%. Please note that making the first payment implies acceptance of these conditions.

4

Cancellations by the organisation

In the unlikely event that the retreat is cancelled for reasons attributable to the organisation (e.g. unforeseen circumstances, pandemic, closure of the location), we offer you the following options:

  • Full refund of the amount paid, including the deposit.

  • Alternatively, you can choose to apply 100% of the amount paid towards a future withdrawal within 12 months.

 

Note: We are not responsible for additional expenses not related to the activation, such as airline tickets, hotels, etc. It is recommended that you take out travel insurance to cover cancellations and other unforeseen events.

5

What happens if I cannot attend on the booked dates?

If you need to change the date of your activation attendance, we can help you reschedule your booking, subject to availability and without penalty if more than 60 days notice is given.

6

What should I bring to the activation?

  • Comfortable clothes for the activities.

  • Shoes for walking/hiking in the mountain.

  • Personal items.

  • A notebook to reflect and write down your experience.

 

Any other necessary materials will be communicated prior to the activation.

7

Will there be a follow-up after the activation?

Yes, our team will provide personalised follow-up through a coaching session two weeks after the activation to help you apply the changes and learnings in your daily life.
 
You will also have access to the community of participants to share experiences and ongoing support.

8

What languages will be spoken at the activation?

The main language of the activation varies depending on the date, with some held in English and others in Spanish.


For more information, see the "upcoming retreats" section on the homepage or contact us by email.

9

Can I attend if I have specific dietary needs?

Yes, our meals are customisable to suit different dietary needs, such as vegetarianism, veganism or food intolerances. Please let us know your requirements at the time of booking.

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